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Home→Tools→Smartsupp

Smartsupp Review

Smartsupp

Smartsupp

Live Chat Chatbots Lead Gen and AI chatbots

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Smartsupp helps businesses increase sales by providing tools for live chat, chatbots, and AI-driven customer engagement. It delivers value through real-time customer interaction, automated support, lead generation, and personalized messaging, ultimately turning website visitors into loyal customers.

AI Sales ChatbotsAI Customer ServiceCustomer ServiceWebsite ChatbotsAI Visitor IdentificationAI Customer Support Platforms
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Smartsupp Core Capabilities

Real-time customer chat
Automate customer interactions
Capture leads 24/7

Links

Visit Website

Social

LinkedInLinkedInInstagramFacebookYouTubeTwitter

Pricing

From$14.00
BillingPer add-on
TrialAvailable

Who is Smartsupp for?

Startups
SMBs
Mid-market

Is Smartsupp easy to use?

5m30m1h2h3hCustom

What are Smartsupp alternatives?

Certainly
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What is Smartsupp

Smartsupp is a customer communication tool designed for live chat and AI-driven support. It fits into the customer service and e-commerce category, helping businesses engage customers instantly. Its standout feature is AI Shopping Assistant Mira, which answers up to 80% of common questions, recommends products, and learns directly from product feeds. Over 100,000 customers use Smartsupp to boost online sales and improve support. The tool shines in live chat, chatbot automation, lead generation, and AI engagement. It works well for online stores and businesses needing real-time customer interaction. You can see improvements quickly, with up to 240 new leads daily and a 30% increase in order value for chat users. Results often show up from day one after setup. Smartsupp integrates easily with e-commerce platforms like Shopify, WordPress, and more, unifying messages in one dashboard. It fits in the GTM stack as a live chat and AI support solution that enhances customer outreach. However, it’s not designed for complex CRM tasks or deep data enrichment, focusing mainly on communication and sales support instead.

Ideal Customer Profile

Smartsupp is recommended for businesses looking to improve customer support and boost online sales with AI chatbots and live chat. It’s great for companies like AAA auto, Dokonalá káva, and Insportline who want to engage visitors, capture leads, and increase conversion rates easily.

StartupsSMBsMid-market

Key Features

Real-time customer chat
Automate customer interactions
Capture leads 24/7
AI-driven message tailoring
Customizable shopping assistant
Multichannel unified dashboard

Pricing

Smartsupp offers four pricing tiers starting at $14/month billed annually with a free plan that includes 50 live chat conversations forever. Higher tiers (Standard, Pro, Ultimate) provide increased live chat volumes (up to 800 or custom), team features, multi-language chatbots, and advanced analytics, while Mira AI Shopping Assistant is an add-on starting at €16/month. A 14-day free trial is available with no credit card needed, plus a 15-day money-back guarantee if not fully satisfied.

Starting price$14.00
TrialAvailable

Free

Free

Per Workspace, forever

It includes

  • 50 live chats
  • Unlimited agents
  • Live Chat + Email
  • FB Messenger + WhatsApp
  • Automatic messages
  • AI Shopping Assistant

Standard

$14.00

Per Workspace, Annually

It includes

  • 100-200 chats
  • Chatbots included
  • Basic statistics
  • Office hours
  • Customer rating
  • Engage visitors

Pro

$24.00

Per Workspace, Annually

It includes

  • 100-800 chats
  • Teams of agents
  • User roles
  • Multi-language chatbots
  • Advanced branding
  • Detailed statistics

Ultimate

$239.00

Per Workspace, Annually

It includes

  • Custom chat limits
  • AI chatbot setup
  • Dedicated manager
  • API & data exports
  • Wire transfer pay
  • Advanced support

AI Shopping Assistant

$16.00

Per Workspace, Monthly or Annually

It includes

  • 100 convos/mo
  • Upgradable to 1000
  • Product recommendations
  • Custom AI persona
  • Multi-language support
  • Human handover

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How simple is Smartsupp setup?

5m30m1h2h3hCustomAdvancedComplexity

Smartsupp implementation is quick and easy: just sign up and add the chat widget snippet to your website. For advanced features, configure settings and workflows in minutes without needing complex setup.

Frequently asked questions

How to use Smartsupp?
Use Smartsupp to chat live, automate with AI chatbots, engage visitors, capture leads, and manage messages from one dashboard.
How much is Smartsupp?
Smartsupp offers free and paid plans starting at $14/month; add AI Shopping Assistant from €16/month. Prices exclude VAT.
Why choose Smartsupp?
Choose Smartsupp for real-time chat, AI automation, multichannel support, easy integrations, and scalable plans for any business size.
How does Smartsupp work?
Smartsupp unifies live chat, email, Messenger, WhatsApp, and AI in one dashboard to improve customer engagement and sales.
Is Smartsupp free?
Yes, Smartsupp has a free forever plan with 50 live chat conversations and basic features for individual users.
Is Smartsupp a partner?
Yes, Smartsupp integrates with over 80 platforms and partners including Shopify, WordPress, WooCommerce, Prestashop, and more.
How to learn Smartsupp?
Learn Smartsupp via the extensive Help Center, tutorials, blog, webinars, and expert customer support available on weekdays.
What are Smartsupp alternatives?
Alternatives include Tidio, Zendesk, Tawk.to, Freshdesk, JivoChat, ManyChat, Crisp, Drift, and LivePerson.
What are Smartsupp reviews?
Smartsupp averages 4+ stars in 700+ reviews praising real-time chat, ease of use, and sales boosting features.
Does Smartsupp have an API?
Yes, Smartsupp offers a REST API, Webhooks, and chat box API for advanced customization and data exports.
Does Smartsupp have a trial or a demo?
Yes, a 14-day free trial is available for paid plans, plus options to book personalized demos.
Ask aboutSmartsuppSmartsupp
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