Best AI Customer Service Tools

The AI Agent Platform for Enterprise helps organizations augment their workforce by building and deploying AI agent applications. It offers a no-code, drag-and-drop interface, pre-built templates, and enterprise-grade security, connecting with data sources and AI models, and can be deployed on-premise.

Chatbase helps businesses build and deploy AI agents to handle customer support and drive more revenue. It utilizes language models, integrations, and customizable actions to answer questions, access data, and improve over time, even routing complex issues to human agents.

Twig AI helps end-users, support agents, and CX leaders by resolving customer issues instantly, 24/7. It accesses user data, takes actions via API calls, and answers complex questions using trusted sources, while also providing personalized AI styles and analytics.

CustomGPT.ai helps businesses create custom AI agents that deliver delightful customer experiences by using their own content. It allows businesses to automate customer support, reduce training time, and improve productivity, through intelligent data processing and secure deployment options.

Zendesk helps organizations of all sizes, across various industries, deliver exceptional and personalized customer service experiences. It achieves this by centralizing customer interaction data, automating support workflows, and providing AI-driven insights to improve agent efficiency and customer satisfaction.

Salesloft helps companies and their revenue teams orchestrate sales, prioritize buyer signals, and engage customers effectively. It offers an AI-powered platform that identifies the right actions at the right moment, boosting sales performance and optimizing workflows by integrating buyer signals with seller activities.

Cohere helps CX teams resolve tickets faster while reducing costs, resulting in happier agents and satisfied customers. It understands language using AI, extracts knowledge with the latest advances in large language models, turns support articles into personalized answers, and learns from solved tickets to automate future responses.

AI Employees offers businesses, agencies, auto dealerships, those in real estate, and solar companies a platform for creating and deploying custom AI employees. It handles tasks like making and receiving calls, scheduling appointments, qualifying leads, and providing customer service across multiple channels such as voice, website, text, and email, through AI that is trained on your business and integrated with your existing tools.

Superflows helps SaaS product teams add an AI assistant to their software, enabling users to get answers and complete tasks more efficiently. It achieves this by connecting to the product's API and documentation, allowing the AI to retrieve data, perform actions, and provide guidance in a conversational interface.

Call & Contact Center As A Service (CCaaS) Provider helps businesses and contact centers transform customer experiences by streamlining operations and boosting customer satisfaction. It delivers personalized interactions and AI-driven solutions, enabling measurable growth and stronger customer relationships through omnichannel support and advanced analytics.

vonage.com empowers businesses by providing them with cloud communications solutions. These solutions facilitate customer engagement and internal collaboration through a suite of tools.

Curious Thing helps product teams and UX researchers automate user interviews on demand. It delivers faster, more reliable user insights by connecting directly with real people and instantly analyzing their responses.

Lindy.ai helps businesses and individuals automate workflows, saving time and growing their business. It achieves this by creating AI agents that integrate with apps like Gmail, HubSpot, Zoom and Twilio, triggered by events and following custom instructions given in natural language.

AI Rudder helps businesses by automating repetitive customer service tasks and freeing human agents for complex interactions. It leverages natural language understanding, speech recognition, and text-to-speech to conduct personalized conversations in multiple languages while also offering quality assurance tools.

Dialpad helps teams and companies by providing an AI-powered customer communication platform. It unifies communication channels, automates tasks with AI, and delivers insights to improve productivity and customer experience for sales, support, and overall business communications.

Freshworks helps customer service, IT, and sales teams streamline their operations and enhance productivity. It offers a suite of AI-powered tools for customer support, IT service management, and sales automation, optimizing workflows across multiple channels.

CommBox helps businesses and organizations automate customer service across multiple channels. It leverages conversational AI chatbots, a unified agent workspace, reporting, and integrations to streamline communication and provide efficient, personalized customer experiences.

Senti AI helps organizations in the Philippines improve efficiency by providing AI strategy consulting and AI/ML solution development. It achieves this through custom AI development, professional services, and managed service solutions, including a Filipino conversational AI suite.

Reltio helps companies unify and manage their data to get it ready for AI and provide a trusted source of truth. It delivers business value with streamlined data integration, resolution, and quality management, using GenAI to improve data stewardship and accelerate deployment.

Balto offers contact center agents and managers real-time guidance and coaching during calls. It monitors calls, provides prompts and checklists, automates notetaking, and analyzes data, integrated with CCaaS platforms to improve sales, customer experience, compliance, and quality assurance.

Truva AI helps sales teams by automating CRM updates, follow-up emails, action items, scorecards, and coaching. It achieves this by tracking sales activities, extracting key data, and integrating with tools like HubSpot, Salesforce, Google Meet, and Zoom.

Voicelab.ai helps businesses such as sales managers, data analysts, and call-center managers gain better control over client conversations. It offers insights into sales and customer service interactions via transcription, analysis, and automation, leveraging its proprietary ASR, TTS, and NLP technologies.

Yellow.ai offers enterprises an AI-powered platform designed to automate and enhance customer service interactions across multiple channels. It delivers value through dynamic AI agents, in-house LLMs, and pre-built integrations, giving customers, agents, and leaders tools for improved experiences, productivity, and data-driven decisions.

Forethought helps customer support teams automate repetitive tasks, resolve issues faster, and improve customer satisfaction. It uses AI to understand customer intent, prioritize tickets, provide agents with relevant knowledge, and generate workflows to optimize customer service performance.

Conversational Analytics By DataSemantics helps businesses generate business reports through interactive voice assistance using platforms like Alexa, Cortana, and Google Home. It achieves this by providing touchless voice interfaces to access and analyze data, enabling informed decision-making through readily available insights.

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Infinity Call Analytics Software helps marketers, sales teams, contact centers, customer service teams, and compliance teams analyze phone calls, so they can optimize campaigns, increase sales, improve service, and ensure compliance. It unlocks insights from conversations by tracking calls, analyzing conversations, and matching call revenue to marketing activity.

Fluid AI helps organizations and their teams access accurate information and insights using their own data. It leverages a company's knowledge to power an intelligent agent, offering enhanced decision-making, automated workflows, and personalized conversations.

Cresta helps contact centers improve customer care, sales, retention, and collections by using AI to analyze conversations. It delivers real-time agent assistance, conversation intelligence, and virtual agent capabilities to optimize performance, reduce costs, and enhance customer experiences.

ExplainIt empowers developers and communities to create AI-powered chatbots for their documentation in seconds. It achieves this by crawling a provided URL, leveraging AI to answer user questions interactively, and providing sources for transparency, all while offering customization options.

GetVocal helps businesses automate customer interactions by providing an AI phone agent that learns and adapts to master every call. It achieves this by transforming company knowledge and call transcripts into a Conversational Map, continuously learning from interactions, and offering data-driven insights to improve performance.

Floatbot.AI helps enterprises, contact centers, insurance carriers, banks, and BPOs build and deploy GenAI chat and voice AI agents, plus AI agent assistants. Value delivery centers around a no-code/low-code platform using pre-trained industry-specific models, enabling automation of customer engagement and workflow tasks across multiple channels.

Yosh.AI provides enterprise contact centers and employees in the finance, retail, and tourism industries with GenAI solutions to automate workflows, gain insights, and improve efficiency. It accomplishes this by offering platforms and agents that analyze conversations, build AI bots, and handle voice and text communications, enabling businesses to reduce costs, provide instant customer support, and improve team productivity.

Intercom helps customers, support agents, and support leaders with AI-first tools and insights for customer service. It provides instant, accurate answers and assistance, maximizes agent productivity, automates workflows, and offers robust reporting to improve customer service experiences.

Cartesia helps developers and businesses create real-time, multimodal intelligence applications such as voice generation and on-device AI models. It provides a platform with tools like Sonic API and On-Device models, featuring capabilities for voice changing, voice cloning, and text-to-speech, optimized for speed and realism.

Aloware helps small and mid-sized businesses unify their phone system and CRM interactions. It enables streamlined customer engagement through omnichannel communication, CRM-driven workflows, AI-powered features like chatbots and voice analytics, and managed compliance.

Botsify helps businesses automate customer interactions and boost revenue by creating and deploying AI-powered chatbots. It achieves this through a drag-and-drop interface, integrations with various platforms (like websites, WhatsApp, and Messenger), and features for lead generation, customer support, and multi-channel communication.

Certainly offers businesses an AI chatbot platform to automate customer service, boost sales, and gather customer insights. It leverages Generative AI, pre-built templates, and integrations with platforms like Shopify and Zendesk to provide tailored, multilingual customer experiences and comprehensive reporting.

ChatBot helps businesses provide instant, AI-powered customer support and boost sales on their websites and other channels. It scans resources, uses pre-built templates, offers a visual builder, and integrates with other tools to deliver personalized, AI-generated replies and seamless live agent handoffs.

trbo helps businesses provide real-time, personalized website experiences for each customer. It does this by using user data and customizable templates, offering products like AI-powered personalization, advise, chatbot, bundle, and search, all manageable through a user-friendly dashboard.

Exceed.ai helps marketing teams and sales teams by automating lead engagement, qualification, and meeting scheduling. It leverages AI-powered virtual assistants to autonomously interact with leads across email, chat, and SMS, ensuring no lead is missed and sales teams focus on qualified opportunities.

Kenyt.AI helps businesses automate marketing, sales, and support engagement through AI-powered virtual agents. It achieves this by using LLMs to deliver personalized, human-like conversations across multiple channels, qualify leads, resolve queries, and manage customer interactions 24/7.

Nurture.ai helps marketers by providing an omnichannel platform to nurture leads and convert them into scheduled calls. It delivers this value through AI-powered SMS, human and IVR calls, voicemail, QR codes, and chat, which automate communication and engagement.

RoundView helps businesses convert more visitors into customers and improve customer support with personalized conversations. It achieves this by providing chat triggers, interactive videos, automated support, and a centralized inbox to elevate marketing, sales, and support interactions.

Smartsupp helps businesses increase sales by providing tools for live chat, chatbots, and AI-driven customer engagement. It delivers value through real-time customer interaction, automated support, lead generation, and personalized messaging, ultimately turning website visitors into loyal customers.

vRep.ai helps marketing teams, sales teams, and customer support teams automate personalized engagements with customers. It achieves this by creating custom-trained AI 'virtual reps' that handle text, email, and phone interactions, using imported company data for expertise and consistency.

Cobrowse.io enables real-time collaborative browsing to improve customer loyalty and agent success. It offers universal cobrowsing, flexible integration, and secure data control for better support outcomes.