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Five9 Review

Five9
Five9

Call & Contact Center as a Service (CCaaS) Provider

Claim the ProductGet Five9
Call & Contact Center As A Service (CCaaS) Provider helps businesses and contact centers transform customer experiences by streamlining operations and boosting customer satisfaction. It delivers personalized interactions and AI-driven solutions, enabling measurable growth and stronger customer relationships through omnichannel support and advanced analytics.
AI Phone Dialing
AI Cold Caller
Phone Dialers
AI Customer Service
Customer Service
Conversational AI Agents
+2 more
Ask aboutFive9Five9
Need expert help? Talk to ColdIQ
Five9 Core Capabilities
AI-driven hyper-personalized customer experiences
Advanced orchestration across customer journey
AI-powered agent assist for efficiency
Links
Visit Website
Social
Pricing
From$119.00/mo
BillingPer seat
TrialAvailable
Who is Five9 for?
SMBs
Mid-market
Enterprise
Is Five9 easy to use?
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Real-time verified B2B data APIs.

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What is Five9

Five9 is a cloud-based contact center software designed to improve customer experience (CX). It helps businesses deliver AI-driven, personalized, and seamless support across many channels. With over 3,000 global customers, Five9 stands out by combining intelligent CX with measurable results. Its AI innovations simplify operations and boost customer satisfaction. Five9 excels in managing inbound, outbound, and blended customer interactions. It is ideal for companies needing to scale omnichannel support and empower remote agents quickly. Users typically see efficiency gains and improved CX soon after implementation. The platform integrates well with CRM and workforce engagement tools, fitting smoothly into sales and support tech stacks. However, Five9 is not a general marketing automation or data enrichment tool—it focuses solely on customer contact and engagement.

Ideal Customer Profile

Five9 is recommended for businesses wanting AI-driven, seamless customer experiences that boost satisfaction and drive real results. It’s ideal for companies like Alaska Airlines looking to simplify operations and empower their workforce with smart AI tools.

SMBs
Mid-market
Enterprise

Key Features

AI-driven hyper-personalized customer experiences
Advanced orchestration across customer journey
AI-powered agent assist for efficiency
Trusted expertise for CX transformation
Recognized for workforce engagement excellence
Insights from industry analyst research

Pricing

Five9 pricing starts at $119 per user per month for the Digital plan, which includes all digital channels and essential AI features, with higher-tier plans offering advanced AI, workforce engagement management, and customizable integrations available upon contacting sales. Plans support flexible seat counts starting at a minimum of 50 concurrent users and offer add-ons for AI capabilities, CRM adapters, and workforce management tools. Five9 provides 24/7 support and usage-based pricing options tailored to your unique business needs.

Starting price$119.00
TrialAvailable

Digital

$119.00

Per User, Monthly

It includes

  • digital channels only
  • includes voice chat
  • SMS & social messaging
  • AI Summaries included
  • monthly per seat
  • minimum 50 seats

Core

$159.00

Per User, Monthly

It includes

  • all channels included
  • AI essentials included
  • voice, chat, email
  • SMS & social messaging
  • monthly per seat
  • minimum 50 seats

Plus

contact sales

Per User, flexible

It includes

  • all channels included
  • advanced AI features
  • custom pricing
  • monthly per seat
  • includes workforce mgmt
  • contact sales needed

Pro

contact sales

Per User, flexible

It includes

  • all channels included
  • AI essentials plus WEM
  • custom pricing
  • monthly per seat
  • enhanced analytics
  • contact sales needed

Enterprise

contact sales

Per User, flexible

It includes

  • all channels included
  • advanced AI plus WEM
  • custom pricing
  • monthly per seat
  • full platform support
  • contact sales needed

How simple is Five9 setup?

Complexity
Senior

Five9 requires planning and structured onboarding, involving multiple stakeholders to set up AI-driven, hyper-personalized customer experience workflows over several days. Implementation includes configuring intelligent CX platform features, integrating omnichannel support, and customizing AI agent assists for seamless operations.

Frequently Asked Questions

How to use Five9?
Use Five9 by customizing CX bundles, integrating AI, CRM, and WEM solutions to streamline customer interactions and improve agent efficiency.
How much is Five9?
Pricing starts at $119/month per seat for Digital bundles; other plans offer advanced AI and WEM with custom quotes based on agents and usage.
Why choose Five9?
Choose Five9 for AI-driven, omnichannel CX with flexible pricing, 24/7 support, and trusted partnerships powering 3,000+ global customers.
How does Five9 work?
Five9 works by combining AI, voice, chat, and social channels in a cloud contact center to deliver personalized customer experiences.
Is Five9 free?
No, Five9 is a paid service with pricing based on bundles, agents, and usage; contact sales for custom quotes.
Is Five9 a partner?
Yes, Five9 partners with CRM vendors like Salesforce, Microsoft, and UC providers for seamless integrations.
How to learn Five9?
Learn Five9 via online demos, webinars, professional services, and support bundles designed to maximize your success.
What are Five9 alternatives?
Alternatives include other cloud contact centers like Genesys, NICE inContact, and Talkdesk offering similar CX solutions.
What are Five9 reviews?
Five9 is highly rated for AI innovation, workforce engagement, and delivering measurable CX results worldwide.
Does Five9 have an API?
Yes, Five9 offers APIs for integrations with CRM, WEM, and workflow automation to extend platform capabilities.
Does Five9 have a trial or a demo?
Yes, Five9 provides live demos and personalized quotes to explore features before purchasing.

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