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SugarCRM Review

SugarCRM
SugarCRM

CRM Software &Tools

Claim the ProductGet SugarCRM
SugarCRM helps businesses streamline sales, marketing, and customer service. It delivers AI-powered automation, unified customer views, enhanced analytics, and guided selling through a customizable and integrable platform.
CRMs
AI CRM
CRM APIs
Guided Selling Software
Ask aboutSugarCRMSugarCRM
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SugarCRM Core Capabilities
Sales automation
Revenue intelligence
No-code configurations
Links
Visit Website
Social
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Pricing
From$59.00/yr
BillingPer seat
TrialAvailable
Who is SugarCRM for?
SMBs
Mid-market
Enterprise
Is SugarCRM easy to use?
Featured
Cobl

Cobl

Proposals that win, built from your real sales context.

Connectors / Files
Memory & Knowledge reuse
Style extractor
Starting at $29Learn More

What are SugarCRM alternatives?

Pipedrive
Pipedrive
Sales CRM & Pipeline Management Software
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Pricing: Starting at $14.00
Trial: Available, 14 days of trial.
CRMs
LinkedIn Commerce & B2B
CRM APIs
NetHunt
NetHunt
Gmail CRM for Sales and Marketing
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Pricing: Starting at $30.00
Trial: Available, 14 days of trial.
CRMs
Unified Communications Software
Sales Communication Tools
Salesmate
Salesmate
Best CRM Software with Advanced Automation for Teams
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Pricing: Starting at $23.00
Trial: Available, 15 days of trial.
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AI Sales Enablement Agents
AI Sales Ops Tools
Sales Process Automation Software
Copper
Copper
CRM Software Solutions Company
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Pricing: Starting at $9.00
Trial: Available, 14 days of trial.
CRMs
Salesflare
Salesflare
Simple yet powerful CRM for small businesses
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Pricing: Starting at $29.00
Trial: Available, 30 days of trial.
CRMs
Contact Syncing & CRM Integration
B2B CRM Software
B2B Integration Software
Featured
CompanyEnrich

CompanyEnrich

Real-time verified B2B data APIs.

Real-time B2B data access
Verified company and profile data
Semantic search capabilities
Starting at $49Learn More

What is SugarCRM

SugarCRM is a sales CRM tool designed for B2B companies to win, grow, and retain customers with ease. It uses AI to find hidden opportunities, flag risky deals, and recommend next steps. This platform helps sales teams boost revenue and efficiency with automation and data all in one place. SugarCRM shines in managing sales pipelines, automating workflows, and improving team productivity. Companies see quick results, like +44% annual sales growth and millions in added revenue within months. It’s built to adapt to how you sell and makes hitting sales targets simpler. It fits smoothly into your GTM stack by integrating with ERPs and other systems. SugarCRM is best for sales-focused teams looking for flexible CRM and automation. It’s not built for marketing-only needs or complex customer support workflows. If you want a straightforward, AI-powered sales platform, SugarCRM delivers fast value without heavy setup.

Ideal Customer Profile

SugarCRM is recommended for B2B companies wanting to win, grow, and retain more customers with a smart CRM that finds hidden opportunities and automates sales tasks. Over 4000 companies in 120+ countries trust SugarCRM to boost revenue and efficiency.

SMBs
Mid-market
Enterprise

Key Features

Sales automation
Revenue intelligence
No-code configurations
ERP integrations
AI-driven insights
Mobile offline access

Pricing

Starting price$59.00
TrialAvailable

Standard

$59.00

Per User, Annually

It includes

  • 15 user minimum
  • Opportunity tracking
  • Pipeline management
  • Basic support
  • Mail & calendar*
  • Analytics included

Advanced

$85.00

Per User, Annually

It includes

  • 15 user minimum
  • Email & calendar sync
  • Case management
  • Standard support
  • AI features included*
  • Lead prioritization*

Premier

$135.00

Per User, Annually

It includes

  • 15 user minimum
  • 2x file storage
  • Enhanced forecasting
  • LinkedIn connector
  • Enhanced support
  • Geo mapping

How simple is SugarCRM setup?

Complexity
Senior

SugarCRM requires planning and structured onboarding where your team configures workflows, data mapping, and customizations tailored to your sales processes. Involve multiple stakeholders during setup and leverage support for secure migration and integration with existing systems over several days.

Frequently Asked Questions

How to use SugarCRM?
Use SugarCRM to automate sales workflows, track opportunities, and manage customer data all in one place for efficient B2B growth.
How much is SugarCRM?
Pricing starts at $59/user/month (billed annually) with three tiers: Standard $59, Advanced $85, and Premier $135, all with 15-user minimum.
Why choose SugarCRM?
Choose SugarCRM for easy customization, AI-driven insights, deep integrations, and a flexible platform that boosts sales and customer retention.
How does SugarCRM work?
SugarCRM centralizes sales, marketing, and service data, using AI to recommend next best actions and adapt workflows to fit your business.
Is SugarCRM free?
No, SugarCRM is a paid platform with no free tier but offers demos and personalized pricing quotes.
Is SugarCRM a partner?
Yes, SugarCRM partners with various companies to deliver integrations, migration support, and customized solutions globally.
How to learn SugarCRM?
Learn SugarCRM through demos, guides, customer stories, and the SugarClub community for training and professional support.
What are SugarCRM alternatives?
Alternatives include Salesforce and HubSpot, but SugarCRM offers deeper customization and lower total cost of ownership.
What are SugarCRM reviews?
Users praise SugarCRM for flexibility, ease of use, strong support, and AI features that improve sales efficiency.
Does SugarCRM have an API?
Yes, SugarCRM provides APIs for seamless integrations with modern and legacy systems including over 180 ERPs.
Does SugarCRM have a trial or a demo?
SugarCRM offers free demos and personalized consultations but does not list a free trial.

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