Augment CXM helps businesses and their customer service teams improve both customer service efficiency and customer experience. It achieves this by using AI-powered business intelligence to analyze customer conversations, identify issues, and prioritize actions.
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Augment CXM is recommended for contact centers and businesses like Dyson and Clearlink looking to improve customer service efficiency and experience using real-time AI-powered insights. It helps teams quickly answer important questions and prioritize work for the biggest impact.
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Augment CXM requires basic configuration, including adding a tracking snippet and connecting communication accounts, which can be completed solo in minutes. Some customization of settings and workflows may be needed to tailor insights and alerts to your contact center’s needs.
Augment CXM
