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Refiner Review
Refiner is in-app survey software for web and mobile apps, delivering precise user feedback with advanced targeting to boost response rates and drive product decisions.
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Refiner
RefinerRefiner Core Capabilities
In-app surveys for web and mobile
Advanced user targeting and segmentation
Customizable microsurvey campaigns
Links
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Pricing
From$99.00/mo
BillingPer user
TrialAvailable
Who is Refiner for?
Startups
Scale-ups
Enterprise
Is Refiner easy to use?
5m30m1h2h3hCustom
What are Refiner alternatives?
What is Refiner
Refiner is in-app survey software built for web and mobile apps. It helps product and customer experience teams collect feedback that drives better decisions. What makes Refiner stand out is its precise user targeting and customizable microsurveys, which boost response rates—up to 57.7% in some cases.
Refiner works well for measuring customer satisfaction, product research, onboarding, and NPS or CSAT surveys. You can start seeing actionable insights quickly, often within days of setup. It’s designed to deliver timely, relevant surveys that users are more likely to complete.
The tool easily integrates with CRM, email, analytics, and automation platforms like Segment, HubSpot, Salesforce, and Zapier. It fits smoothly into your growth and feedback stack. However, Refiner is not built for broad market research or mass email surveys—it’s focused on in-app, contextual feedback for product-led growth and customer success teams.
Ideal Customer Profile
Refiner is recommended for product and customer experience teams at SaaS and mobile app companies who want to collect precise, in-app user feedback to make better product decisions. It’s ideal for teams needing high response rates and seamless integration with tools like Segment and Zapier.
StartupsScale-upsEnterprise
Key Features
In-app surveys for web and mobile
Advanced user targeting and segmentation
Customizable microsurvey campaigns
Seamless integrations with popular tools
Reporting dashboard with AI tagging
GDPR
CCPA
HIPAA compliant
Pricing
Refiner offers three pricing tiers starting at $99/month with a free 30-day trial capped at 100 responses. The Essentials plan supports up to 1 million active users with unlimited survey responses and basic integrations, while the Growth plan at $239/month adds event tracking, AI translations, and advanced CRM and analytics integrations for up to 10 million active users. Enterprise pricing is custom, includes unlimited users, full white-labeling, dedicated support, and requires booking a discovery call.
Starting price$99.00
TrialAvailable
How simple is Refiner setup?
Refiner requires basic configuration where you add a snippet to your web or mobile app and connect your accounts, which can be done solo in a few minutes. After setup, you customize your in-app surveys using templates and targeting options to start collecting feedback immediately.
Frequently asked questions
How to use Refiner?
Create customizable in-app surveys with advanced targeting for segmented insights to improve product and customer experience.
How much is Refiner?
Plans start at $99/month (Essentials) with unlimited survey responses and scale to $239/month (Growth) or custom Enterprise pricing.
Why choose Refiner?
Designed for in-app surveys with powerful targeting, flexible integrations, and high response rates for actionable customer insights.
How does Refiner work?
Run in-app, email, and link surveys with precise user targeting and AI-powered response tagging for deep insights.
Is Refiner free?
Yes, a free trial offers 30 days and 100 survey responses; after, a free plan caps responses at 25/month.
Is Refiner a partner?
Refiner integrates with top platforms like Segment, Rudderstack, HubSpot, Salesforce, Zapier, and more for seamless workflows.
How to learn Refiner?
Get started easily with a free trial, detailed documentation, and request demos for guided setup and support.
What are Refiner alternatives?
Alternatives include Satismeter, Sprig, Survicate, Hotjar, GetFeedback, Delighted, Qualtrics, and more.
What are Refiner reviews?
Users praise its easy integration, customizable surveys, Segment support, and effective in-app feedback collection.
Does Refiner have an API?
Yes, Refiner offers API access along with integrations for data syncing and workflow automation.
Does Refiner have a trial or a demo?
Yes, a free 30-day trial with full features is available, plus you can book personalized demos anytime.
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