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Delighted Review
Delighted is an easy feedback platform that collects and analyzes customer surveys for actionable insights. It helps reduce churn and fuel growth with seamless integrations and real-time results.
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Delighted
DelightedDelighted Core Capabilities
Collect and analyze feedback easily
Create surveys with best practices
Understand results with dashboards
Links
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Pricing
From$19.00/mo
BillingPer seat
TrialAvailable
Who is Delighted for?
Startups
SMBs
Mid-market
Is Delighted easy to use?
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What is Delighted
Delighted is an easy-to-use feedback tool designed for gathering and analyzing customer and employee experience data. It fits in the experience management category and helps businesses quickly collect actionable insights through surveys. Trusted by over 75,000 brands, it delivers fast, simple surveys that require no technical skills and power over 300 million surveys annually.
Delighted works best for collecting customer satisfaction (CSAT), Net Promoter Score (NPS), and employee engagement feedback. You can start seeing useful insights within minutes of setup, thanks to its intuitive interface and predefined templates. It’s ideal for teams needing quick, lightweight feedback without complexity.
Delighted integrates smoothly with popular CRM, support, and communication tools like Slack, Salesforce, Zendesk, and Stripe, fitting well in your go-to-market tech stack. However, it’s not designed to replace full analytics platforms or advanced experience management suites. It focuses on fast survey deployment and straightforward feedback collection rather than deep data modeling.
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Ideal Customer Profile
Delighted is perfect for businesses that want quick, easy ways to collect and analyze feedback without technical skills. Trusted by top brands like Slack and Stripe, it helps you understand customers and employees to improve experiences fast.
StartupsSMBsMid-market
Key Features
Collect and analyze feedback easily
Create surveys with best practices
Understand results with dashboards
Route feedback for quick action
Integrate with popular platforms
Send automated post-purchase surveys
Pricing
Delighted offers a free plan with 25 responses and 1 user, and paid plans starting at $19/month for 50 responses and 2 users. Pricing tiers increase to $39, $149, and $249 per month, with higher response limits (100 to 500) and more users (3 to 10), plus advanced features like branding customization and premium integrations. All plans include unlimited surveys, question customization, and access to over 35 integrations, with sales tax added at checkout and custom pricing available for larger needs.
Starting price$19.00
TrialAvailable
How simple is Delighted setup?
With Delighted, simply sign up and create your survey using pre-built templates, then customize basic settings to match your needs. Next, integrate with tools like Slack or Stripe by connecting accounts, and start collecting feedback within minutes.
Frequently asked questions
How to use Delighted?
Create surveys in seconds, analyze feedback with built-in dashboards, and act on insights using integrations like Slack and Salesforce.
How much is Delighted?
Plans start from free (25 responses, 1 user) up to $249/month for 500 responses and 10 users; custom pricing available.
Why choose Delighted?
Delighted offers quick feedback collection, easy customization, powerful analytics, and seamless integrations trusted by 75,000+ top brands.
How does Delighted work?
Delighted sends customizable surveys, collects responses, analyzes data with AI-driven insights, and routes feedback for actionable growth.
Is Delighted free?
Yes, with the Free plan offering 25 responses and 1 user at no cost and no credit card required.
Is Delighted a partner?
Delighted partners with 35+ apps like Slack, Shopify, Zendesk, plus premium integrations like Salesforce and HubSpot.
How to learn Delighted?
Start quickly with intuitive tools, explore resources like help docs and blogs, and request a demo for guided learning.
What are Delighted alternatives?
Alternatives include Qualtrics (Delighted’s parent), SurveyMonkey, Typeform, and other CX survey platforms.
What are Delighted reviews?
Users praise Delighted for ease of use, fast setup, and effective customer experience management with seamless transition to Qualtrics.
Does Delighted have an API?
Yes, Delighted offers APIs and webhooks to sync feedback and trigger surveys with other apps and services.
Does Delighted have a trial or a demo?
Delighted provides a free plan and offers demos; you can get started immediately without a trial or credit card.
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