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Heap Review

Heap
Heap

Complete digital insights for user journeys.

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Heap is a digital insights platform that captures complete user journeys automatically, helping improve conversion, retention, and customer experience.
Data Enrichment
Conversion Funnel Analysis
Customer Behavior Analytics
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Heap Core Capabilities
Complete digital experience data capture
Advanced data science alerts
Integrated session replay
Links
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Pricing
From$0.00/mo
BillingPer quote
TrialAvailable
Who is Heap for?
Startups
Scale-ups
Mid-market
Enterprise
Is Heap easy to use?
Who uses Heap?
Apollo
Fireflies
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What is Heap

Heap is a digital insights platform designed for product analytics. It helps businesses understand every user action on their website or app to improve conversion, retention, and user experience. What sets Heap apart is its automatic data capture with no coding needed, giving you full visibility of user behavior instantly. Heap shines when you want to track user journeys, improve product adoption, or optimize funnels. You start seeing valuable insights quickly, often right after setup, speeding your path to better decisions. It integrates well with many tools in the go-to-market stack to enrich data and improve targeting. Heap is perfect for user behavior analysis but isn't a full CRM or email marketing platform. It focuses on data-driven decisions around product and digital experience, not customer support or campaign automation. This clarity helps teams use Heap effectively and avoid mismatched expectations.

Ideal Customer Profile

Heap is recommended for companies that want complete insight into their customers' digital journeys to improve conversion, retention, and user experience quickly. It’s used by over 10,000 companies like Lending Club and Huel to understand user behavior without engineering effort.

Startups
Scale-ups
Mid-market
Enterprise

Key Features

Complete digital experience data capture
Advanced data science alerts
Integrated session replay
Over 100 integrations
Data-driven decision platform
Quick insights with AI CoPilot

Pricing

Heap offers a Free plan with core analytics, up to 10,000 sessions, and 6 months of data history at no cost, ideal for basic use. The Growth plan adds AI assistance, unlimited users, and 12 months of data history, also free but requires signup for an estimate. Pro and Premier plans feature custom pricing with advanced analytics, session replay add-ons, unlimited projects, data warehouse integration, and dedicated support to scale with your needs.

Starting price$0.00
TrialAvailable

Free

Free

Per Workspace, Monthly

It includes

  • Core analytics charts
  • Unlimited enrichment sources
  • Guides integrations
  • 6 months data history
  • SSO included
  • Up to 10k sessions

Growth

Free

Per Workspace, Monthly

It includes

  • Includes Free features
  • AI Powered Assistant
  • Unlimited users & reports
  • Chart customization
  • CSV exports
  • 12 months data history

Pro

Contact Sales

Per Workspace, custom

It includes

  • Includes Growth features
  • Account analytics
  • Engagement matrix
  • Report alerts
  • Session Replay add-on
  • Standard support

Premier

Contact Sales

Per Workspace, custom

It includes

  • Includes Pro features
  • Data warehouse integration
  • Behavioral targeting
  • Unlimited projects
  • Advanced user permissions
  • Dedicated CSM

How simple is Heap setup?

Complexity
Intermediate

Heap requires adding a single snippet to your website or app and connecting your accounts, which can be done solo in minutes. Once set up, Heap automatically captures user data and provides insights without complex customization.

Frequently Asked Questions

How to use Heap?
Install a single snippet to automatically capture all user actions and analyze customer journeys with no engineering needed.
How much is Heap?
Heap offers Free, Growth, Pro, and Premier plans; pricing varies by features and usage, with custom quotes for Pro and Premier.
Why choose Heap?
Heap provides complete digital insights, advanced AI analytics, and seamless integration to improve conversion, retention, and customer satisfaction.
How does Heap work?
Heap automatically collects every user event across platforms, applies AI to surface key insights, and integrates data for action.
Is Heap free?
Yes, Heap offers a Free plan with core analytics, unlimited enrichment, 6 months data history, and up to 10k monthly sessions.
Is Heap a partner?
Heap is part of the Contentsquare group and partners with agencies and organizations for enhanced digital experience insights.
How to learn Heap?
Learn Heap via Heap University, blog, community, professional services, and detailed documentation to master digital analytics.
What are Heap alternatives?
Alternatives include other product analytics platforms, but Heap stands out with automated data capture and AI-powered insight.
What are Heap reviews?
Heap is highly rated for value, ease of use, and detailed analytics by over 10,000 customers worldwide.
Does Heap have an API?
Yes, Heap integrates easily with over 100 platforms and offers APIs for enriched and actionable data.
Does Heap have a trial or a demo?
Heap offers a free trial and demo to experience its full digital insights platform before purchasing.

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