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CX Genie Review

CX Genie
CX Genie

AI-powered 24/7 customer support platform

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CX Genie is an AI-powered customer support platform offering 24/7 multi-channel chatbots, automated workflows, and human collaboration to boost efficiency by up to 500%. It features AI auto-reply, ticket management, helpdesk, and seamless AI-to-human handover
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CX Genie Core Capabilities
AI Agents and automated workflows
Multi-channel customer support
Real-time human collaboration
Links
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Pricing
From$39.99/mo
BillingPer seat
TrialAvailable
Who is CX Genie for?
Indie
Startups
SMBs
Is CX Genie easy to use?
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What is CX Genie

CX Genie is an AI-powered customer engagement platform designed to automate and streamline customer support with AI Agents and workflows. It stands out by boosting efficiency by up to 500% and replacing multiple software with one integrated solution. The tool is loved by over 100,000 users for its ease of use and quick setup. It shines in customer support automation, sales lead collection, and multi-channel support, providing 24/7 intelligent chatbots that respond in under 10 seconds. You can start seeing value immediately with templates and easy bot customization. CX Genie fits into your GTM stack as a smart AI assistant combined with ticket management and helpdesk features. It integrates with various platforms easily but is not designed for heavy coding or complex custom AI training without additional enterprise plans. It’s best for teams wanting fast AI-driven support with smooth human handover.

Ideal Customer Profile

CX Genie is recommended for teams and businesses of all sizes who want to boost customer support with AI Agents, automated workflows, and easy human collaboration. It’s great for solo founders, small businesses, agencies, and brands looking to increase efficiency by up to 500%.

Indie
Startups
SMBs

Key Features

AI Agents and automated workflows
Multi-channel customer support
Real-time human collaboration
AI-powered ticket management
Customizable chatbot templates
Multi-language 24/7 auto-reply

Pricing

CX Genie offers a free plan with 1 seat and 200 conversations per month, while paid plans start at $39.99/month for 5 seats and 5,000 conversations, scaling up to enterprise options with unlimited seats and custom features. Higher tiers include more seats, increased conversation limits, additional features like ticketing, mailboxes, white labeling, and custom AI models. No credit card is required for the free plan, and annual billing saves up to 16%.

Starting price$39.99
TrialAvailable

Free

Free

Per User, Monthly or Annually

It includes

  • 1 seat
  • 200 conv/month
  • AI Agent
  • Live Chat
  • Help Desk
  • No credit card

Starter

$39.99

Per Team, Monthly or Annually

It includes

  • 5 seats
  • 5,000 conv/month
  • Includes Workflow
  • Live Chat
  • Help Desk
  • Solo founders focus

Team

$89.99

Per Team, Monthly or Annually

It includes

  • 15 seats
  • 15,000 conv/month
  • Includes Ticket
  • Mailbox
  • Most Value
  • Small CS teams

Business

$249.99

Per Workspace, Monthly or Annually

It includes

  • Unlimited seats
  • 60,000 conv/month
  • Bot for brands
  • White Label
  • Mailbox included
  • Large teams & agencies

Enterprise

contact us

Per Workspace, custom

It includes

  • Custom AI training
  • SAML SSO
  • 24/7 support
  • 99.9% SLA
  • Dedicated infra
  • Unlimited scale

How simple is CX Genie setup?

Complexity
Advanced

Sign up for CX Genie and start using AI Agents and automated workflows immediately with minimal setup. Customize your AI Agent’s workflow and connect to your preferred platforms in just a few clicks to begin supporting customers efficiently.

Frequently Asked Questions

How to use CX Genie?
Sign up for free, customize your AI Agent, and connect it to platforms in minutes to automate chats and support.
How much is CX Genie?
Plans range from Free (200 chats/month) to Business ($249.99/month, 60,000 chats). Enterprise options are custom-priced.
Why choose CX Genie?
Boost efficiency up to 500% with AI Agents, automated workflows, multi-channel support, and smooth human collaboration.
How does CX Genie work?
It uses AI-powered chatbots to engage, qualify leads, auto-reply, manage tickets, and escalate to humans when needed.
Is CX Genie free?
Yes, a free plan offers 1 seat and 200 conversations per month with AI Agent and live chat features.
Is CX Genie a partner?
CX Genie supports team collaboration with roles and permissions, enabling partner and team member management.
How to learn CX Genie?
Join the Discord community for real-time support, updates, expert advice, plus book demos for guided learning.
What are CX Genie alternatives?
Alternatives include platforms like Flowise, Botpress, Typebot, and others; however, CX Genie integrates multiple tools into one.
What are CX Genie reviews?
Users praise its easy AI-human handover, mobile app, strong automation, and excellent support; rated 4-5 stars overall.
Does CX Genie have an API?
Yes, higher-tier plans offer API access for seamless integration with your business systems.
Does CX Genie have a trial or a demo?
Yes, there is a no-credit-card free plan and options to book demos for hands-on experience.

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