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Aircall Review

Aircall
Aircall

Cloud-Based Call CenterSoftware For Teams

Claim the ProductGet Aircall
Aircall helps sales and customer support teams manage business conversations efficiently and improve customer relationships. It delivers value by unifying communication channels, automating tasks, and providing powerful analytics for insights, allowing teams to focus on building stronger connections.
Phone Dialers
Sales Portal Software
Sales Communication Tools
Sales Team Management Software
Ask aboutAircallAircall
Need expert help? Talk to ColdIQ
Aircall Core Capabilities
AI-powered conversation intelligence
Real-time call coaching
Effortless follow-up automation
Links
Visit Website
Social
Pricing
From$30.00/yr
BillingPer seat
TrialAvailable
Who is Aircall for?
SMBs
Mid-market
Enterprise
Is Aircall easy to use?
Who uses Aircall?
Greg Démogé
David Kwint
Nick Palasz
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What is Aircall

Aircall is a cloud-based business phone system designed for sales and customer support teams. It fits into the category of customer communication and call center software. What makes Aircall stand out is its AI-powered conversation intelligence, real-time coaching during calls, and easy follow-up workflows. It helps turn every call into a productive interaction, boosting team performance and customer satisfaction. Aircall shines in call centers, phone systems, and customer support environments. Users can start seeing benefits almost immediately after setup, which takes only seconds. It’s ideal for teams wanting seamless voice, text, and WhatsApp messaging integrated into one platform, improving connection rates and resolution speeds. Aircall easily integrates with popular CRM and help desk tools like Salesforce, HubSpot, Zendesk, and Intercom, fitting neatly into your go-to-market tech stack. While powerful for managing customer conversations, it’s not a complete CRM or marketing automation tool. Instead, it focuses specifically on enhancing voice and messaging interactions within your existing software ecosystem.

Ideal Customer Profile

Aircall is perfect for sales and customer support teams who want to manage business conversations easily in one place. It helps small to large businesses improve calls, texts, and WhatsApp messages with AI-powered coaching and integrations like Salesforce and HubSpot.

SMBs
Mid-market
Enterprise

Key Features

AI-powered conversation intelligence
Real-time call coaching
Effortless follow-up automation
200+ app integrations
Shared inbox for cross-channel support
WhatsApp messaging in one hub

Pricing

Aircall offers three annual plans starting at $30 per user: Essentials with 3 licenses minimum includes unlimited US calls, IVR, call recording, SMS/MMS, and softphone apps; Professional, also with 3 licenses minimum at $50 per user, adds Salesforce integration, mandatory call tagging, advanced analytics, and Power Dialer. The Custom plan requires at least 25 licenses, provides unlimited worldwide calls, custom onboarding, API developer support, SLA, and single sign-on, with pricing available on request. No free trial is available for any plan.

Starting price$30.00
TrialAvailable

Essentials

$30.00

Per User, Annually

It includes

  • 3 licenses minimum
  • Unlimited US calls
  • IVR and recording
  • SMS/MMS support
  • Softphone apps
  • Unlimited outbound calls

Professional

$50.00

Per User, Annually

It includes

  • 3 licenses minimum
  • Salesforce integration
  • Call tagging mandatory
  • Advanced analytics
  • Power Dialer feature
  • Unlimited outbound calls

Custom

custom quote

Per User, contact for details

It includes

  • 25 licenses minimum
  • Unlimited calls worldwide
  • Custom onboarding
  • API developer support
  • Service-level agreement
  • Single sign-on

How simple is Aircall setup?

Complexity
Advanced

Aircall is ready to use out of the box with quick number claiming and integration setup, requiring only basic configuration to connect your preferred apps. Customization for workflows and AI features might take a few hours but can be handled solo with provided guides.

Frequently Asked Questions

How to use Aircall?
Set up numbers and integrations easily; manage calls, texts, and customer interactions on desktop or mobile apps for seamless communication.
How much is Aircall?
Pricing starts at $30/license/month for Essentials and $50/license/month for Professional plans, billed annually with custom options available.
Why choose Aircall?
Aircall offers integrated phone, AI tools, and over 200+ app integrations to boost sales and support with real-time insights and automation.
How does Aircall work?
It routes calls through the cloud using VoIP, integrating with your CRM and tools to enhance customer communication and analytics.
Is Aircall free?
No, Aircall offers paid plans starting at $30/license/month; demos and personalized quotes are available to evaluate the service.
Is Aircall a partner?
Yes, Aircall has integration and channel partner programs to collaborate and enhance customer communication solutions.
How to learn Aircall?
Access guides, videos, API documentation, and a learning lab through Aircall’s Help Center and resources for easy onboarding.
What are Aircall alternatives?
Alternatives include other cloud phone systems and call center softwares like RingCentral, Zoom Phone, and Vonage.
What are Aircall reviews?
Users appreciate Aircall for easy setup, reliable call quality, powerful integrations, and AI features boosting productivity and customer satisfaction.
Does Aircall have an API?
Yes, Aircall provides API access for custom integrations and developer support to customize your phone system.
Does Aircall have a trial or a demo?
Yes, Aircall offers free demos and personalized quotes to try their platform before committing to a plan.

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