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8x8 Review

8x8
8x8

One intelligent platform for every conversation.

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8x8 is an AI-integrated platform unifying communications and CX to maximize efficiency and customer trust. It delivers real results through automation, data insights, and secure interactions.
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AI Sales Assistant
AI Sales Copilot
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8x8 Core Capabilities
Connect employees and customers
AI-integrated platform
Unified communications and APIs
Links
Visit Website
Social
Pricing
From$Pricing not listed; talk to sales.
BillingPer quote
TrialAvailable
Who is 8x8 for?
SMBs
Mid-market
Enterprise
Is 8x8 easy to use?
Who uses 8x8?
Gong
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What is 8x8

8x8 is a communication platform designed to unify all business conversations in one place. It fits in the customer experience (CX) category by combining calling, messaging, contact center, and data insights. Its standout feature is its AI-powered tools that simplify interactions and improve customer outcomes, trusted by over 3 million users. The tool shines in contact centers, unified communications, and customer support teams looking to boost efficiency and customer satisfaction. Users typically see improvements quickly, as the AI automations and data insights start delivering value soon after setup. 8x8 integrates smoothly with CRMs like Salesforce and platforms like Microsoft Teams, enhancing communication and customer data flow. However, it’s not designed as a full CRM or a standalone marketing automation tool. It focuses on communication and customer interaction management rather than broader sales or marketing functions.

Ideal Customer Profile

8x8 is recommended for businesses that want one platform to connect teams and customers and improve customer experience. Companies like Ty Inc., Acer, and San Diego Zoo Wildlife Alliance use 8x8 to simplify communications and get better results.

SMBs
Mid-market
Enterprise

Key Features

Connect employees and customers
AI-integrated platform
Unified communications and APIs
Data-driven operational insights
Secure and compliant communications
Modernize legacy systems

Pricing

8x8 offers customizable communication solutions with pricing available only through direct sales consultation, as no public pricing or tiers are listed. The platform includes features like AI-powered contact center, omnichannel routing, advanced queue management, and global coverage across its products. A free trial option is not specified, so interested customers need to contact sales for demos, quotes, and detailed pricing information.

Starting price$Pricing not listed; talk to sales.
TrialAvailable

Starter

$0.00

It includes

  • Basic features
  • Email support

Professional

$12.00

It includes

  • Advanced features
  • Priority support
  • API access

How simple is 8x8 setup?

Complexity
Senior

Implementing 8x8 involves basic configuration by connecting your communication systems and setting up user accounts, typically done solo in minutes. Initial setup may include mapping workflows and integrating essential tools, which could take a few hours.

Frequently Asked Questions

How to use 8x8?
Connect teams and customers on one platform; use AI-powered tools for calls, messaging, meetings, and contact center management.
How much is 8x8?
Pricing varies by products and services; contact sales for custom quotes based on your business needs.
Why choose 8x8?
8x8 offers AI-integrated communication with omnichannel routing, analytics, and global reach to improve CX and operational efficiency.
How does 8x8 work?
8x8 unifies communication channels on one AI-enabled platform to simplify interactions and boost team productivity.
Is 8x8 free?
No, 8x8 offers tailored paid plans, but you can request a demo or quote to explore options.
Is 8x8 a partner?
Yes, 8x8 has a global partner ecosystem including technology partners, resellers, and integrators.
How to learn 8x8?
Access 8x8 University, community support, webinars, and product resources for quick skill-building.
What are 8x8 alternatives?
Alternatives include other unified communication and contact center platforms like RingCentral, Zoom, and Genesys.
What are 8x8 reviews?
8x8 is highly rated for ease of use, AI features, and customer support on TrustRadius and G2.
Does 8x8 have an API?
Yes, 8x8 offers Communications APIs for custom integrations and no-code CPaaS solutions.
Does 8x8 have a trial or a demo?
Yes, you can request a demo or chat with sales to explore 8x8 before buying.

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