Kustomer helps businesses and their customer service agents manage customer interactions across various channels using AI-powered tools. It delivers value by automating routine tasks, assisting agents with information, customizing the platform, and providing reporting and analytics.
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Get startedKustomer is recommended for businesses wanting to improve customer service with AI-powered tools, like Yummy and HexClad. It helps teams work faster and give better, personalized support across all channels.
Kustomer offers two main monthly plans: Enterprise at $89 per seat for small teams with AI automations and omnichannel support, and Ultimate at $139 per seat for large teams with extra storage, skills routing, and real-time dashboards. AI Agents are available as add-ons with flexible pricing—$0.60 per engaged customer conversation or $40 per rep monthly to boost agent productivity. No free trial is offered, and Enterprise pricing requires a minimum of 8 seats paid annually.
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Implementing Kustomer involves signing up and connecting your existing communication channels and CRM, which takes about a few hours for basic configuration. For advanced features like AI Agents and workflow automation, plan for several days of setup with your team to customize and integrate smoothly.
Kustomer
