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Groove Review
Groove is a simple, powerful ticketing system with AI-powered automation for faster customer support. It streamlines conversations, automates tasks, and improves team efficiency.
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Groove
GrooveGroove Core Capabilities
Shared inbox for customer conversations
Automations for repetitive tasks
AI-powered ticket summaries
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From$5.00/yr
BillingPer seat
TrialAvailable
Who is Groove for?
Startups
Scale-ups
SMBs
Is Groove easy to use?
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CompanyEnrich
Real-time verified B2B data APIs.
Real-time B2B data access
Verified company and profile data
Semantic search capabilities
Starting at $49Learn More
What are Groove alternatives?
What is Groove
Groove is a simple, powerful ticketing system designed for customer support teams. It helps teams manage all customer conversations in one shared inbox, making collaboration easy. Groove stands out by automating repetitive tasks and offering AI tools that speed up replies and improve ticket handling. Over 130,000 support experts trust it to streamline their workflows and boost customer satisfaction.
Groove is best for growing teams who need to keep support organized across emails and messages. It saves users up to 12 hours per week and improves reply speed by 91%. You can start seeing results quickly, thanks to smart automation and easy setup. Groove suits companies focused on fast, efficient customer service without complex tools.
Groove integrates smoothly with CRM, Slack, Salesforce, HubSpot, and more, fitting well into your existing tech stack. It’s great for ticket management, AI-powered replies, and workflow automation. However, Groove is not built for large-scale enterprise resource planning or deep analytics—it's focused strictly on customer support and ticketing.
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Ideal Customer Profile
Groove is recommended for customer-first companies and growing teams who want simple, powerful ticketing to manage customer conversations easily. It helps teams save time and deliver fast, smart support with AI tools and automation.
StartupsScale-upsSMBs
Key Features
Shared inbox for customer conversations
Automations for repetitive tasks
AI-powered ticket summaries
Sentiment analysis and smart routing
Integrations with popular tools
Custom workflows and SLA management
Pricing
Groove offers a 30-day free trial and three annual pricing plans starting at $9 per user per month. The Standard plan includes 2 shared inboxes, 1 knowledge base, unlimited widgets, and 40+ integrations, while the Plus plan adds 5 shared inboxes, 2 knowledge bases, 10 free lite users, AI features, and premium integrations for $19 per user. The Pro plan costs $39 per user and expands to 25 shared inboxes, 5 knowledge bases, 50 free lite users, tiered discounts, a dedicated manager, and engineer support.
Starting price$5.00
TrialAvailable
How simple is Groove setup?
Groove can be set up quickly by signing up and connecting your email accounts to create a shared inbox. Then, customize smart folders, tags, and automation rules to match your team’s workflow for streamlined ticket management.
Frequently asked questions
How to use Groove?
Use Groove to manage customer conversations via shared inbox, smart automation, and AI tools for effortless team collaboration and faster responses.
How much is Groove?
Groove pricing starts at $12/user/month (Standard plan) with Plus and Pro plans offering more features and shared inboxes.
Why choose Groove?
Choose Groove for simple, powerful ticketing, AI-driven automation, integrations, and seamless support scaling for growing teams.
How does Groove work?
Groove centralizes emails and messages in one inbox with automation, AI summarization, and smart routing for streamlined customer support.
Is Groove free?
Groove offers a 30-day free trial; after that, access requires a paid monthly plan.
Is Groove a partner?
Yes, Groove has a partner program to collaborate with businesses and optimize customer support solutions.
How to learn Groove?
Learn Groove via their help docs, blog, developer API guides, and onboarding support available 24/7.
What are Groove alternatives?
Alternatives include Zendesk, Freshdesk, and Help Scout, offering team collaboration and support ticketing features.
What are Groove reviews?
Groove has 4.6 stars from 193+ reviews, praised for collaboration ease, AI features, and responsive support.
Does Groove have an API?
Yes, Groove offers API and webhook access for integration and customization.
Does Groove have a trial or a demo?
Groove offers a 30-day free trial with full access to features; no mention of a demo.
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