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Akira Review

Akira
Akira

AI-powered guest feedback into insights

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Akira unifies guest feedback into instant insights with AI-powered alerts and action steps. Streamline data, respond faster, and improve experiences across all locations.
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Akira Core Capabilities
Capture real-time guest feedback
Instant alerts for low ratings
AI-generated review responses
Links
Visit Website
Social
Pricing
From$50.00/mo
BillingPer location
TrialAvailable
Who is Akira for?
SMBs
Mid-market
Enterprise
Is Akira easy to use?
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What is Akira

Akira is a customer feedback and reputation management tool designed for hospitality and service operators. It captures silent guest feedback that traditional surveys miss, alerting teams instantly when experiences fall below expectations. This helps businesses recover upset customers before issues escalate and damage reputation. The tool shines in situations where guest satisfaction is critical, enabling real-time feedback collection and immediate follow-up to improve customer lifetime value and online reputation. Results can be seen quickly as operators turn complaints into loyal promoters, often within hours. Akira fits into the go-to-market stack as a feedback and review management platform with AI-powered alerts and analytics. It integrates customer insights alongside CRM and online reputation tools but is not meant for broad market automation or full-scale CRM functions. It focuses strictly on guest experience recovery and feedback-driven sales growth.
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Ideal Customer Profile

Akira is recommended for businesses like White Spot Restaurants that want to capture silent guest feedback and turn complaints into chances to save relationships and drive sales. It helps operators catch problems early and recover upset guests before they leave.

SMBs
Mid-market
Enterprise

Key Features

Capture real-time guest feedback
Instant alerts for low ratings
AI-generated review responses
Manage Google business listings
Monitor and prevent reputation crises
Get insights with AI analysis

Pricing

Akira offers flexible pricing starting at $50 per location with no contracts or setup fees. Plans vary by the number of locations managed, with Local ($90/location, up to 10 locations), Regional ($65/location, up to 50 locations), National ($50/location, up to 200 locations), and custom Enterprise options for unlimited locations and advanced features. All plans include unlimited users, feedback tracking, surveys, listing management, and support, with faster response times and dedicated managers for higher tiers.

Starting price$50.00
TrialAvailable

Local

$90.00

Per Location, Monthly or Annually

It includes

  • Unlimited users
  • Unlimited feedback
  • Unlimited surveys
  • Up to 10 locations
  • 24-hour support
  • Listing management

Regional

$65.00

Per Location, Monthly or Annually

It includes

  • Unlimited users
  • Unlimited feedback
  • Unlimited surveys
  • Up to 50 locations
  • 24-hour support
  • Listing management

National

$50.00

Per Location, Monthly or Annually

It includes

  • Unlimited users
  • Unlimited feedback
  • Unlimited surveys
  • Up to 200 locations
  • 12-hour support
  • Dedicated manager

Enterprise

Contact Sales

Per Location, custom

It includes

  • Unlimited users
  • Unlimited feedback
  • Unlimited surveys
  • Unlimited locations
  • 12-hour support
  • Custom integrations

How simple is Akira setup?

Complexity
Advanced

Akira requires basic configuration like adding a snippet and connecting accounts, which you can complete solo in minutes. Some features may need light customization such as setting up workflows, taking a few hours with simple documentation.

Frequently Asked Questions

How to use Akira?
Create surveys, unify feedback channels, get instant alerts, and recover guests fast to boost satisfaction and sales.
How much is Akira?
Plans start at $50/location monthly; options for Local, Regional, National, and Enterprise with custom pricing for large scale.
Why choose Akira?
Akira captures 96% silent feedback, enabling quick recovery and turning complaints into loyal customers.
How does Akira work?
It collects real-time feedback, alerts you instantly on low ratings, and helps you respond fast to recover guests.
Is Akira free?
No, Akira offers paid plans; contact sales for Enterprise options with custom features and pricing.
Is Akira a partner?
Akira partners with leading operators to improve reputation management and drive sales effectively.
How to learn Akira?
Schedule a demo, use onboarding support, and access AI-driven insights to master Akira quickly.
What are Akira alternatives?
Alternatives include other reputation management tools, but Akira stands out with AI alerts and unlimited scalable features.
What are Akira reviews?
Users praise Akira for improving guest feedback response speed and turning silent complaints into valuable insights.
Does Akira have an API?
Yes, Enterprise plans offer custom integrations including API access for tailored workflows.
Does Akira have a trial or a demo?
Yes, you can request a free demo to see how Akira drives sales and manages feedback.

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