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Textline Review

Textline
Textline

Secure business texting platform for teams.

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Textline is a secure business texting platform that centralizes messaging, automates workflows, and boosts customer engagement. It enables fast, personalized two-way SMS communication for support, sales, marketing, and operations teams.
Inbox Management
Workflow Automation
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Textline Core Capabilities
Mass texting broadcast messages
Unified inbox management
Two-way real-time texting
Links
Visit Website
Social
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Pricing
From$15.00/mo
BillingPer seat
TrialAvailable
Who is Textline for?
SMBs
Mid-market
Enterprise
Is Textline easy to use?
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What is Textline

Textline is a business texting platform designed for customer support, sales, marketing, and team communication. It fits into the business communication category, focusing on SMS and messaging tools for teams. Textline stands out by offering secure, HIPAA- and SOC2-compliant messaging, easy team collaboration, and customizable automation, helping companies engage customers quickly and efficiently. The tool works best for customer support, sales follow-ups, marketing campaigns, and internal operations coordination. Users see results fast, improving response rates and sales conversions soon after setup. Textline streamlines messaging workflows, making team communication faster and more organized. Textline integrates smoothly with CRM systems like HubSpot and help desks like Zendesk, fitting into the go-to-market tech stack by enhancing customer outreach and follow-ups through SMS. It is not designed for voice calls or full-scale email marketing but focuses specifically on texting communication. This makes it ideal for businesses needing reliable, scalable SMS solutions without extra complexity.

Ideal Customer Profile

Textline is perfect for teams that want fast, secure business texting to improve customer support, sales, marketing, and operations. Trusted by thousands of top brands, it helps businesses of all sizes text with confidence and work better together.

SMBs
Mid-market
Enterprise

Key Features

Mass texting broadcast messages
Unified inbox management
Two-way real-time texting
Automated workflows and scheduling
Secure HIPAA and SOC2 compliant
Multi-user team collaboration

Pricing

Textline offers three pricing plans starting at $15 per month, with Essentials, Pro, and Enterprise tiers that differ by included message credits (600 to 2,000+), number of agents (3 to 5+), and advanced features like custom roles and priority support. You pay monthly or save with annual billing, and can buy additional message credits at $0.03 each if you exceed your monthly limit. Enterprise plans include personalized account options and flexible implementation, while all plans are HIPAA compatible and use included message credits with backup credits starting at $0.04 if needed.

Starting price$15.00
TrialAvailable

Essentials

Free

Per Team, Monthly or Annually

It includes

  • 600 min messages
  • 3 agents included
  • 3 year history
  • NPS and CSAT
  • Standard integrations
  • HIPAA compatible

Pro

Free

Per Team, Monthly or Annually

It includes

  • 2000 min messages
  • 5 agents included
  • Unlimited history
  • Custom user roles
  • Salesforce integration
  • Priority support

Enterprise

contact us

Per Workspace, custom

It includes

  • Flexible implementation
  • Advanced security
  • Personalized plans
  • HIPAA compatible
  • Dedicated manager
  • Book a demo

How simple is Textline setup?

Complexity
Intermediate

Sign up for Textline and get a new phone number or text-enable an existing one, then create departments and invite your team. Start texting your contacts, personalize messages, and set up automations and workflows as needed to optimize communication.

Frequently Asked Questions

How to use Textline?
Get a number, create departments, invite team members, and start texting customers seamlessly with automation and a unified inbox.
How much is Textline?
Pricing depends on plans (Essentials, Pro, Enterprise), agents, and message credits; add-ons cost $0.03/message credit.
Why choose Textline?
Enjoy secure, scalable texting with HIPAA/SOC-2 compliance, robust automation, multi-user collaboration, and superior customer engagement.
How does Textline work?
Connect a number, configure teams, engage contacts via two-way SMS, automate workflows, and track performance with built-in metrics.
Is Textline free?
Textline offers a free trial with no credit card required to test features and start texting right away.
Is Textline a partner?
Yes, you can become an Affiliate Partner earning 20% recurring commission for every customer you refer.
How to learn Textline?
Access tutorials, walkthroughs, a blog, FAQs, and support resources to master the Textline platform efficiently.
What are Textline alternatives?
Alternatives include Heymarket and OhMD; Textline offers top features with integration and secure texting benefits.
What are Textline reviews?
Users report up to 81% increased response rates, 15% more revenue, and positive feedback on communication improvements.
Does Textline have an API?
Yes, Textline includes API access and webhooks for seamless integration with CRM and help desk tools.
Does Textline have a trial or a demo?
Yes, you can sign up for a free trial or request a demo to experience the platform before buying.

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