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Live Chat Review
LiveChat® is AI-powered live chat software that boosts sales, automates support, and improves customer satisfaction. It enables real-time engagement, chatbots, and seamless integrations for business growth.
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Live Chat
Live ChatLive Chat Core Capabilities
Increase online sales
Improve customer satisfaction
Automate customer service
Links
Visit Website
Pricing
From$19.00/yr
BillingPer seat
TrialAvailable
Who is Live Chat for?
Startups
SMBs
Mid-market
Is Live Chat easy to use?
5m30m1h2h3hCustom
What are Live Chat alternatives?
What is Live Chat
LiveChat is live chat software designed for businesses to improve customer support and boost sales. It fits in the customer service and sales tools category. The tool stands out by offering easy setup, a user-friendly interface, and AI-powered chatbots that automate routine tasks, helping teams work faster and smarter.
LiveChat shines in e-commerce and B2B SaaS for real-time customer engagement, support, and sales. You can start seeing improvements like increased sales and faster response times within days of use, thanks to its simple integration and intuitive design.
It integrates well with over 200 platforms like Shopify and WordPress, playing a key role in your GTM stack by enhancing support, sales, and marketing workflows. However, it’s not meant for complex CRM management or standalone marketing automation; it focuses primarily on live chat and customer interaction.
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Ideal Customer Profile
LiveChat® is recommended for B2B SaaS companies and ecommerce stores that want to connect with customers, provide real-time support, and boost sales easily. Trusted by over 35,000 companies like Sephora and Luxury Estates International, it helps improve customer satisfaction and automate service.
StartupsSMBsMid-market
Key Features
Increase online sales
Improve customer satisfaction
Automate customer service
Real-time chat support
Seamless tool integrations
Detailed live chat reports
Pricing
LiveChat pricing starts at $19 per user per month with a free 14-day trial and no credit card required. Plans scale by features and visitor limits: Starter ($19) supports 100 visitors and 1 user; Team ($49) allows unlimited users and campaigns with up to 400 visitors; Business ($79) adds advanced reporting, scheduling, and SMS messaging for up to 1,000 visitors. Enterprise pricing is custom, offering dedicated support, HIPAA compliance, and advanced customization for large organizations.
Starting price$19.00
TrialAvailable
How simple is Live Chat setup?
LiveChat requires basic configuration where you sign up, add a chat snippet to your website, and connect your accounts, which can be done solo within minutes. After setup, use presets and integrations to customize chats and automate support efficiently.
Frequently asked questions
How to use Live Chat?
Sign up for a free 14-day trial, add LiveChat® to your website, and start engaging visitors with real-time messaging and AI-powered tools.
How much is Live Chat?
Plans start at $19/month per person billed annually with options up to Enterprise; a free 14-day trial is available with no credit card needed.
Why choose Live Chat?
Boost sales by 25%, improve customer satisfaction by 30%, and automate support with AI chatbots to focus on complex cases.
How does Live Chat work?
LiveChat® connects you with customers via chat, integrates with 200+ tools, and provides AI assistance and real-time insights for faster support.
Is Live Chat free?
LiveChat® offers a free 14-day trial without credit card requirements, after which paid plans apply.
Is Live Chat a partner?
Yes, you can become a Solution Partner and set up client accounts easily through the Partner Program.
How to learn Live Chat?
Use the LiveChat® Help Center, webinars, and product demos to quickly learn and optimize your live chat setup.
What are Live Chat alternatives?
Alternatives include Zendesk, Drift, Crisp, Tidio, and Intercom, each offering unique live chat solutions.
What are Live Chat reviews?
Users praise LiveChat® for ease of use, reliable support, powerful features, and increased sales and customer engagement.
Does Live Chat have an API?
Yes, LiveChat® provides APIs and developer resources for full customization and integration.
Does Live Chat have a trial or a demo?
LiveChat® offers a free 14-day trial and a 4-minute demo video to preview features before signing up.
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